Frequently Asked Questions


Frequently Asked Questions

Hockey is a complex sport, especially in its administration to ensure a successful and enjoyable season. This section of the website will help you navigate our website to answer some of the more frequent questions. If you do not see your topic listed here, feel free contact us at communications@kgha.ca.

Volunteering:

Q. What kind of volunteers does KGHA need?

Most of our volunteer requirement centres on the team staff of coaches, trainers, managers and other administrative team functions (treasurer, scorekeepers, web manager).  KGHA does however always need people to make the Association and leagues run for the benefit of your daughter and the community including volunteers on the KGHA Executive and for KGHA events. We strongly encourage everyone to get involved! Talk to your coaches and/or the Executive about how you might help your association.
 

Q. I think I have unique abilities but don’t know how they might benefit KGHA.

If you think you have unique skills, abilities or qualifications but are unsure if we can use them, please talk to the any member of the Executive and they will help identify a good fit. 
 

Getting Qualified:

Q. What are the qualification requirements for volunteering?

All KGHA volunteers that interact with the players must complete the Hockey Canada Respect in Sport for Activity Leaders.  Other qualification requirements depend on the position you wish to fill.  Contact the KGHA Risk & Safety Coordinator, VP House or VP Competitive for more details. 

 

Risk and Safety:

Q. How does KGHA promote the safety of its players?

We adhere to the Hockey Canada Safety Guidelines with respect to equipment, injury prevention and safety programmes, the standard of play, player development, volunteer screening and staff training.  For more information, please visit our Risk and Safety page on this website. 
 

Q. I have heard about the dangers of children being exploited; what are you doing to prevent this?

Hockey Canada has taken a number of constructive steps to prevent this from happening including an environmental and social awareness course called Respect in Sport for Activity Leaders that every volunteer that comes in contact with our players must take.  As well, we require our volunteers to complete a Police Record Check on a regular basis.  
 

Q. I completed the Respect in Sport or Speak Out! course some time ago but have lost my certificate.  What can I do?

Respect in Sport maintains a record of all individuals who have completed a course, regardless of the organization.  Logging into the website will allow you to retrieve your certificate as well as register it with KGHA.  For those who took Speak Out! through the boys’ side or any else, you must go through the Association who put ran the course or the granting body (e.g. ODHA, OMHA).  Failing this, you need to retake the course.
 

Q. You mentioned Police Record Checks, what are you looking for?

To show due diligence in protecting your daughters, KGHA mandates that ALL volunteers MUST complete a Police Record Check every three years from a recognized firm or organization.  The intent of this check is to flag potential risks to our children; but we also respect your privacy as a volunteer, using a trusted professional as the screening officer to identify potential risks and discuss them with you.  If you are volunteering with the KGHA, Police Record Checks are free of charge when accompanied by a letter of intention from the league. Email safety@kgha.ca with your full first, middle, and last names for a letter.  
 

Q. What happens if a player says they've had an injury for several months, but haven't told you? Are they covered?

In order to obtain coverage injuries must be reported within 90 days. Prompt reporting is crucial.
 

Q. Some volunteers are accused of specific acts involving harassment/abuse.  Is there any coverage for the accused to clear their name?

The Hockey Canada Insurance program will not fund an action against an individual for libel and slander.  If the individual believes he/she has been wronged and seeks damages from the individual who spreads the story,  Hockey Canada may actually defend the individual in the aforementioned action.
 

Insurance: 

Q. What type of coverage do we have and what are the limits of coverage for different situations?

This information is detailed in the OWHA Insurance and Liability policy and documentation available on the OWHA web site.   

 

Q. What type of coverage do we have?

For more details involving insurance coverage, please refer to the "OWHA Insurance Guide" booklet.

 

Q. If someone has OWHA insurance through another women's hockey association in Ontario, including as an Executive, does this also cover them if they volunteer with KGHA?

Yes, only one association has to pay for insurance since everyone ultimately belongs to the same OWHA insurance policy. If you are staff on a KGHA team but are already registered with another Association, you do not have to be insured again. The teams do have to validate the volunteer's Proof of Insurance (POI) by completing the form from the website. This must be done at the time of team registration.  NOTE: Insurance from a boy's hockey association does not cover a volunteer for KGHA. 

 

Q. Is a parent covered if they are driving his or her own children to a hockey event? 

No, coverage is in place for volunteers of the association while performing volunteer duties; there is no coverage for parents who are exercising their parental responsibility in getting their children to the game/practice. Coverage is in place for the insured whose game or practice is being driven to from the time in which they are going directly to and from the sanctioned event. Not for other side trips, etc.
The insurance covers volunteers directly associated with the team or performing a team function. It is a parental responsibility to get their sons or daughters to the rink. Unless the parent is the coach / asst. coach/manager or trainer or has been assigned a specific duty by the team (i.e. picking up another player, bringing equipment, getting skates sharpened) then they simply are not covered.
 

Q. Are named and unnamed volunteers covered to go on the ice?

Only those volunteers that have been placed on the KGHA approved roster and forwarded on to OWHA are insured for on-ice activities within the direct approved operations of the association.

 

Discipline, Complaints & Grievances:

Q. What is unacceptable behaviour?

This is defined on our Discipline webpage.  An example could be where a spectator shouts, gestures or throws things at a participant (player, staff, official, other spectator) in a way that the participants become aware of the activity.

 

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